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MoGo Morgan Hill Quick Ride

Show All Answers

1. How do I schedule a MoGo ride?

Book trips with the MoGo mobile app (Apple App Store or Google Play), to get the most features including automatic alerts about the status of your ride. 

If you don't have a smartphone, you may also book rides using a computer at the MoGo web booking site book.mogo.rideco.com, or by calling 408-330-3302.

When you make a reservation, you will be able to choose from a list of options for the pick-up and drop off times that best suits your schedule.

2. Where can I board MoGo?

Pick-up and drop-off is available at designated virtual stop locations within the Morgan Hill city limits. Virtual stops are located within 0.25 miles of most areas of the City including neighborhoods, commercial centers, and community spaces. Virtual stops are places where drivers can safely pull over to board passengers. 

When you book your ride, type the pick-up location and drop-off location and the app will direct you to the nearest virtual stop for your MoGo ride. 

MoGo virtual stops do not have a physical sign to designate where they are. Follow the instructions given when you book your ride or via the text or app updates to tell you where your stop is located. For instance, "Alkire at Peak - At the bus stop on the SW corner" OR "Centennial Recreation Center - At the drop-off location near the entrance of the Centennial Recreation Center" or "SB Monterey at 3rd Street - at the bus stop on the SW corner".

Explore the MoGo Virtual Stop Map.

3. What type of seats can I book?

MoGo Morgan Hill Quick Ride offers Child, Youth, Regular, and ADA Accessible seating options, including:

• Regular 
• Regular with Bike - Passenger seat plus a bike rack space
• Accessible - Passenger in a wheelchair or scooter
• Youth - Ages 8-18
• Child - Ages 0-7 (accompanied by a fare-paying parent, guardian, or responsible person age 16 or older; must bring and install an appropriate car seat or booster seat per California law)
• Discount Fare - For riders that meet the income eligibility of the VTA Clipper SMART program. 

Vehicles are equipped to carry strollers, bicycles, and baggage. 

If bringing a bike, select “General w/Bike” when booking your ride. Bike racks, when available, have the capacity for two bikes. 

Vehicles are ADA accessible and equipped to transport wheelchairs and scooters. If you require accessible seating, you can book a seat by selecting the Accessible option. You also have the option to add an additional companion traveling with you as a Regular seat.

Please remember that all passengers in one booking need to travel at the same time and get picked up and dropped off at the same stops.

4. Children & Youth: What is MoGo's policy for car seats?

Children's car seats or boosters must be provided by riders. 

View California law. 

In compliance with California law, all passengers 7 and under must ride in an appropriate Child Restraint System (CRS), such as a safety seat or booster; and all passengers under age 2 must ride in an appropriate rear-facing safety seat. 

At this time, MoGo does not provide car seats or boosters. Please bring an appropriate car seat or booster for your child passenger, and be prepared to install it when you board. While drivers can provide information about LATCH attachment points, they cannot assist caregivers with installation. 

Caregivers must provide an appropriate safety seat and install it in the vehicle. 

5. How do I cancel or change a scheduled ride?

You cannot change your existing ride booking. However, you can cancel your ride and book a new ride that suits your pick-up or drop-off location.

A ride can be cancelled with the MoGo app, online on the web booking site (book.mogo.rideco.com) or by calling 408-330-3302.

To cancel a ride in the MoGo app, click the Menu in the top left corner. Select "My Rides".  Click the "Upcoming" tab to view your scheduled rides. Click on the ride you wish to cancel. Then click the "Cancel the Ride" button directly below the map image. 

If you have pre-paid for your ride with a credit or debit card, a credit will be applied to your account.

You can then book a new ride (subject to availability). 

6. How do I pay for my ride?

In the MoGo app or on the booking website, payments are made at the time of booking with a credit or debit card. 

Customers may also select the offline payment option (cash) at the time of booking. When you board the vehicle, you will pay in cash to the driver. Please have exact change. Driver does not carry change.

7. How do I know when a driver will pick me up?

Your ride booking will specify a time window of 10 minutes for pick-up. We advise you to reach your pick-up point 5 minutes before your pick-up window. You will also receive notifications when your vehicle is on its way, when your vehicle has arrived, and if your ride is running late. Updates are sent via SMS text message and the MoGo app. 

As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS text updates and the MoGo app. You have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.

8. Is the MoGo service ADA accessible?

MoGo offers an ADA service option for users in a wheelchair or scooter.  When booking, select an "Accessible" ride. 

9. How long will the driver wait for me?

You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 1 minute. To stay on schedule, the vehicle will depart if you do not show up within the 1-minute waiting period.

10. What if I cancel or do not show for my ride?

When you book a ride with MoGo you are making a commitment to the system and the driver as a schedule is created to accommodate your trip. If due to some reason you are not able to take the ride, we advise you to cancel as soon as possible.  

11. How will I recognize my MoGo ride?

MoGo vehicles are a white Dodge Caravan with distinctive coloring and graphics as seen here, or a grey Dodge Caravan with the MoGo logo on the door. 

In addition, you have the option to get updates about your ride's location via the MoGo app and SMS text notifications.

12. What if I don't have a smartphone?

408-330-3302 can be used to schedule your trip through MoGo’s Call Center. The agent will be able to give you a vehicle arrival time, along with confirming your pick-up and drop-off locations.

You may also book from a computer at book.mogo.rideco.com

13. What if I am traveling with a pet?

Service animals are welcome, as required by law. All other pets must be secured in an enclosed carrier to board MoGo.

14. Can I book in another language besides English?

The MoGo app and web booking site are currently available in English and Spanish. 

To change the MoGo app language to Spanish, click the Menu in the top left corner, then click on your Profile. Select Language - Spanish. 

You may also call 408-330-3302 to book rides in English.

15. How do I qualify for a discounted fare?

Rides are $2.50 each per person per ride (one-way fare). 

MoGo also offers a discounted $1.00 low-income fare. Passengers qualify if their household income is within 200% of the federal policy level.

To qualify, you must have a gross (before taxes) income level at or up to the amounts below.

Household size	Household income up to
1	$27,180
2	$36,620
3	$46,060
4	$55,500
5	$64,940
6	$74,380
7	$83,820
8	$93,260

Add $9,440 for each additional household member over eight.

16. Who will be my driver?

MoGo drivers are CLS employees. CLS is the transportation service company operating the MoGo vehicles. All drivers are screened before they are hired and have received specialized safety training, including incident prevention.  

17. Do all MoGo drivers have a background check?

All MoGo drivers must pass a background check and complete appropriate training. 

18. What other modes of transit can I connect to?

MoGo has virtual stops at CalTrain and at all VTA Bus Route stops in Morgan Hill. 

19. Is this service meant to replace bus service?

MoGo is a supplement to the existing public transit within Morgan Hill. 

MoGo helps expand ride-hailing technology to public transit customers, including historically underserved communities and populations, along with areas of the County where fixed-route bus or rail service is less frequent or unavailable. 

20. How is MoGo funded?

MoGo Morgan Hill Quick Ride is funded with 2016 Measure B Innovative Transit Service Models program funds under the Transit Operations Program Area goal of supporting new/innovative transit service models that will address first/last mile connections and transit services for the transit dependent, vulnerable populations, and paratransit users that is safe and accountable. 

MoGo helps expand ride-hailing technology to public transit customers, including historically underserved communities and populations, along with areas of the County where fixed-route bus or rail service is less frequent or unavailable.

21. Will I be able to rate my trip?

Yes. At the end of a trip, mobile app customers will be invited to rate their ride and submit comments about MoGo.

22. What is Phone Verification?

Why is this change happening? Phone number verification is an important feature to keep the app secure and avoid sending spam messages.

What will users see in the app? Users will see this message in the app and receive a text to their phone number with a verification code. They should input the code and press "Verify". They will be unable to use the app until their phone number is verified.

 

What if a user created their account with the wrong phone number? If they have inputted the wrong phone number when they created their account, they can press "Change Phone #" to add a new phone number to their account.  

What if a user has a landline and can't verify the phone number? Please escalate the ticket to RideCo Support and we can manually override the phone number verification.

What if a user does not want to verify their phone number? Users without phone verification will not be able to use the MoGo app or receive text updates about their ride. They will still be able to book by calling the call center and having a dispatcher book on their behalf.

23. What if I have comments, concerns, or questions about MoGo?

You can send any comments, concerns or questions within the app or web booking website by navigating to the “Help” menu. Alternatively you can email mariah.dabel@morganhill.ca.gov or call MoGo at 408-330-3302.