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MoGo Morgan Hill Quick Ride

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1. How do I schedule a MoGo ride?

Book trips with the MoGo mobile app (Apple App Store or Google Play), to get the most features including automatic alerts about the status of your ride. 

If you don't have a smartphone, you may also book rides using a computer at the MoGo web booking site book.mogo.rideco.com, or by calling 408-330-3302.

When you make a reservation, you will be able to choose from a list of options for the pick-up and drop off times that best suits your schedule.

2. Where can I board MoGo?

Pick-up and drop-off is available at designated virtual stop locations within the Morgan Hill city limits. Virtual stops are located within 0.25 miles of most areas of the City including neighborhoods, commercial centers, and community spaces. Virtual stops are places where drivers can safely pull over to board passengers. 

When you book your ride, type the pick-up location and drop-off location and the app will direct you to the nearest virtual stop for your MoGo ride. 

MoGo virtual stops do not have a physical sign to designate where they are. Follow the instructions given when you book your ride or via the text or app updates to tell you where your stop is located. For instance, "Alkire at Peak - At the bus stop on the SW corner" OR "Centennial Recreation Center - At the drop-off location near the entrance of the Centennial Recreation Center" or "SB Monterey at 3rd Street - at the bus stop on the SW corner".

Explore the MoGo Virtual Stop Map.

3. What type of seats can I book?

MoGo Morgan Hill Quick Ride offers Child, Youth, Regular, and ADA Accessible seating options, including:

• Regular 
• Regular with Bike - Passenger seat plus a bike rack space
• Accessible - Passenger in a wheelchair or scooter
• Youth - Ages 8-18
• Child - Ages 0-7 (accompanied by a fare-paying parent, guardian, or responsible person age 16 or older; must bring and install an appropriate car seat or booster seat per California law)
• Discount Fare - For riders that meet the income eligibility of the VTA Clipper SMART program. 

Vehicles are equipped to carry strollers, bicycles, and baggage. 

If bringing a bike, select “General w/Bike” when booking your ride. Bike racks, when available, have the capacity for two bikes. 

Vehicles are ADA accessible and equipped to transport wheelchairs and scooters. If you require accessible seating, you can book a seat by selecting the Accessible option. You also have the option to add an additional companion traveling with you as a Regular seat.

Please remember that all passengers in one booking need to travel at the same time and get picked up and dropped off at the same stops.

4. Children & Youth: What is MoGo's policy for car seats?

Children's car seats or boosters must be provided by riders. 

View California law. 

In compliance with California law, all passengers 7 and under must ride in an appropriate Child Restraint System (CRS), such as a safety seat or booster; and all passengers under age 2 must ride in an appropriate rear-facing safety seat. 

At this time, MoGo does not provide car seats or boosters. Please bring an appropriate car seat or booster for your child passenger, and be prepared to install it when you board. While drivers can provide information about LATCH attachment points, they cannot assist caregivers with installation. 

Caregivers must provide an appropriate safety seat and install it in the vehicle. 

5. How do I cancel or change a scheduled ride?

You cannot change your existing ride booking. However, you can cancel your ride and book a new ride that suits your pick-up or drop-off location.

A ride can be cancelled with the MoGo app, online on the web booking site (book.mogo.rideco.com) or by calling 408-330-3302.

To cancel a ride in the MoGo app, click the Menu in the top left corner. Select "My Rides".  Click the "Upcoming" tab to view your scheduled rides. Click on the ride you wish to cancel. Then click the "Cancel the Ride" button directly below the map image. 

If you have pre-paid for your ride with a credit or debit card, a credit will be applied to your account.

You can then book a new ride (subject to availability). 

6. How do I pay for my ride?

In the MoGo app or on the booking website, payments are made at the time of booking with a credit or debit card. 

Customers may also select the offline payment option (cash) at the time of booking. When you board the vehicle, you will pay in cash to the driver. Please have exact change. Driver does not carry change.

7. How do I know when a driver will pick me up?

Your ride booking will specify a time window of 10 minutes for pick-up. We advise you to reach your pick-up point 5 minutes before your pick-up window. You will also receive notifications when your vehicle is on its way, when your vehicle has arrived, and if your ride is running late. Updates are sent via SMS text message and the MoGo app. 

As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS text updates and the MoGo app. You have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.

8. Is the MoGo service ADA accessible?

MoGo offers an ADA service option for users in a wheelchair or scooter.  When booking, select an "Accessible" ride. 

9. How long will the driver wait for me?

You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 1 minute. To stay on schedule, the vehicle will depart if you do not show up within the 1-minute waiting period.

10. What if I cancel or do not show for my ride?

When you book a ride with MoGo you are making a commitment to the system and the driver as a schedule is created to accommodate your trip. If due to some reason you are not able to take the ride, we advise you to cancel as soon as possible.  

11. How will I recognize my MoGo ride?

MoGo vehicles are a white Dodge Caravan with distinctive coloring and graphics as seen here, or a grey Dodge Caravan with the MoGo logo on the door. 

In addition, you have the option to get updates about your ride's location via the MoGo app and SMS text notifications.

12. What if I don't have a smartphone?

408-330-3302 can be used to schedule your trip through MoGo’s Call Center. The agent will be able to give you a vehicle arrival time, along with confirming your pick-up and drop-off locations.

You may also book from a computer at book.mogo.rideco.com

13. What if I am traveling with a pet?

Service animals are welcome, as required by law. All other pets must be secured in an enclosed carrier to board MoGo.

14. Can I book in another language besides English?

The MoGo app and web booking site are currently available in English and Spanish. 

To change the MoGo app language to Spanish, click the Menu in the top left corner, then click on your Profile. Select Language - Spanish. 

You may also call 408-330-3302 to book rides in English.

15. How do I qualify for a discounted fare?

Rides are $2.50 each per person per ride (one-way fare). 

MoGo also offers a discounted $1.00 low-income fare. Passengers qualify if their household income is within 200% of the federal policy level.

To qualify, you must have a gross (before taxes) income level at or up to the amounts below.

Household size	Household income up to
1	$27,180
2	$36,620
3	$46,060
4	$55,500
5	$64,940
6	$74,380
7	$83,820
8	$93,260

Add $9,440 for each additional household member over eight.

16. Who will be my driver?

MoGo drivers are CLS employees. CLS is the transportation service company operating the MoGo vehicles. All drivers are screened before they are hired and have received specialized safety training, including incident prevention.  

17. Do all MoGo drivers have a background check?

All MoGo drivers must pass a background check and complete appropriate training. 

18. What other modes of transit can I connect to?

MoGo has virtual stops at CalTrain and at all VTA Bus Route stops in Morgan Hill. 

19. Is this service meant to replace bus service?

MoGo is a supplement to the existing public transit within Morgan Hill. 

MoGo helps expand ride-hailing technology to public transit customers, including historically underserved communities and populations, along with areas of the County where fixed-route bus or rail service is less frequent or unavailable. 

20. How is MoGo funded?

MoGo Morgan Hill Quick Ride is funded with 2016 Measure B Innovative Transit Service Models program funds under the Transit Operations Program Area goal of supporting new/innovative transit service models that will address first/last mile connections and transit services for the transit dependent, vulnerable populations, and paratransit users that is safe and accountable. 

MoGo helps expand ride-hailing technology to public transit customers, including historically underserved communities and populations, along with areas of the County where fixed-route bus or rail service is less frequent or unavailable.

21. Will I be able to rate my trip?

Yes. At the end of a trip, mobile app customers will be invited to rate their ride and submit comments about MoGo.

22. What is Phone Verification?

Why is this change happening? Phone number verification is an important feature to keep the app secure and avoid sending spam messages.

What will users see in the app? Users will see this message in the app and receive a text to their phone number with a verification code. They should input the code and press "Verify". They will be unable to use the app until their phone number is verified.

 

What if a user created their account with the wrong phone number? If they have inputted the wrong phone number when they created their account, they can press "Change Phone #" to add a new phone number to their account.  

What if a user has a landline and can't verify the phone number? Please escalate the ticket to RideCo Support and we can manually override the phone number verification.

What if a user does not want to verify their phone number? Users without phone verification will not be able to use the MoGo app or receive text updates about their ride. They will still be able to book by calling the call center and having a dispatcher book on their behalf.

23. What if I have comments, concerns, or questions about MoGo?

You can send any comments, concerns or questions within the app or web booking website by navigating to the “Help” menu. Alternatively you can email mariah.dabel@morganhill.ca.gov or call MoGo at 408-330-3302.

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Plumbing Fixture FAQs

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1. Does the Plumbing Fixture Ordinance apply to my household?

All private properties - residential, commercial, and industrial - built on or before January 1, 1994, served by the City of Morgan Hill water utility must abide by the Plumbing Fixture Retrofit Regulations 13.04.335. All existing residential, commercial, and industrial buildings shall, at the time of sale, be inspected. Any plumbing fixtures not in compliance will need to be updated exclusively with high efficiency plumbing fixtures.

2. What fixtures need to be retrofitted?

Showerheads, toilets, and urinals that were manufactured in 1993 or earlier need to be replaced with the new high efficiency fixtures (USEPA WaterSense). The provisions of this chapter shall apply to showers, toilets, and urinals whenever the title to real property is conveyed from the seller to the buyer, for consideration, by means of a grant deed.  

3. What are the standards for new high efficiency fixtures that I need to switch to?

1. A USEPA WaterSense fixture

 OR

1. Any showerhead rated to use a maximum of 1.8 gallons of water per minute

2. Any high efficiency toilet rated to use a maximum of 1.28 gallons of water per flush (pre-existing toilets that use not more than 1.6 gallons per flush shall be considered to meet the requirements of this code) 

3. Any urinal and associated flush valve rated to use a maximum of 0.125 gallons of water per flush

4. Who is responsible for ensuring that the fixtures are retrofitted?

Property sellers need to arrange for an inspection to be performed by a Licensed Plumber.

5. Who is a Licensed Plumber?

A Licensed Plumber meets these requirements:

1. Licensed Plumber with the State of California
2. Has a City of Morgan Hill Business License

6. Why Do I Need a Plumbing Fixture Retrofit Certification?

A Certificate of Compliance is needed in the City of Morgan Hill to begin new water services.

7. What if I live in a mobile home?

Mobile homes are not exempt and are responsible for retrofitting plumbing fixtures.

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Police: Carry Concealed Weapon (CCW) License

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1. Can I carry openly with my CCW license?

No, unless the CCW License notes loaded and exposed is authorized, as licenses' to carry in such fashion may be granted in counties of less than 200,000 residents.

2. Is CCW Insurance Required?

No.

3. Do I have to tell a peace officer I’m armed?

A condition for CCW Licenses issued by the Morgan Hill Police Department requires all CCW licensees to immediately inform any peace officer, upon initial contact, they are carrying a concealed weapon.  However, there is no statutory requirement to do so.

4. What if I'm a non-resident of California?

You cannot carry in California, as California does not issue licenses to non-residents, nor does California recognize any other states' CCW Licenses/Permits.

5. Is my license valid throughout the state?

Yes.

6. Do the firearms listed on my CCW have to be associated to me in my Automated Firearms System (AFS) record (i.e. do they have to be "registered" to me or recorded in my name)?

Yes.  CCW applicants shall have an AFS record which associates the weapon(s) to be listed on a CCW License to the applicant, as the applicant needs to be recorded as the owner of the firearm.

7. What happens if I provide false information in my application?

At the very least, you are subject to prosecution for a misdemeanor.

8. Can I carry a firearm magazine which holds greater than 10 rounds with my CCW firearm?

No, you are only allowed to carry a maximum of a 10-round magazine; however, the CCW License does not license does not define magazine capacity.  As California firearms laws are subject to change, it is the responsibility of the CCW licensee to ensure the firearm and magazine adhere to California law.

9. Do I need to notify MHPD if I am arrested for allegedly being involved in a crime?

Yes.  As a CCW licensee, you must notify our CCW Point of Contact immediately at 669-253-4966 if arrested. 

10. Does my Driver’s License or Vehicle Registration show I am a CCW License holder?

No, however, our Communications Center is open 24-hours for law enforcement to contact and confirm your status as a CCW License holder.

11. Are there any restrictions on the firearm I can carry?

The firearm(s) you list on your CCW application must be associated to you via an AFS check. “AR Pistol” platforms and similar handgun styles are prohibited. The handgun must be capable of being concealed upon a person and the ammunition must comply with State and Federal regulations.

12. Can I apply for a CCW if I am a convicted felon?

No. Per California Penal Code 29800(a)(1), it is a felony to be a convicted felon in possession of a firearm.

13. What if I have a Restraining Order against me after I get my CCW License issued?

Having a Restraining Order, temporary or permanent, places you on a prohibited list- Penal Code Section 26185(a)(2) -Prohibiting you by state and federal law from possessing, receiving, owning, or purchasing a firearm.  A letter informing you that your CCW License is suspended will be mailed and you will need to surrender the license. 

To reinstate the license, you will need to reapply and resubmit fingerprints to clear the status with our department and the State of California.

14. What is the process and fee for changing a firearm on a license? Is requalification required?

To make any amendment or modifications to your CCW License, including adding or changing a firearm, you need to apply online and select Modification. Complete the entire application including what you are changing. Do not enter any information in Permitium that is not currently correct. Please read the instructions carefully. There is a $10 for amendments/modifications.

Applicants must provide proof of qualification via certificate from one of the department-approved trainers with any firearm listed on their CCW License.   

15. Can I put a shotgun and/or rifle on my CCW permit?

No, only handguns are allowed to be used for concealment purposes.

16. How do I prove I reside with or rent from a family member?

You must have the homeowner write a letter stating you live with them full time, have the letter notarized AND bring the property tax bill or grant deed (name on letter must match name on property tax bill or grant deed).

17. Can non-citizens, if they are legal residents, qualify for a CCW?

You must be a Permanent Legal Resident/Alien or a U.S. Citizen to apply for a CCW.  Visa status is not acceptable for applying for a Concealed Weapon License.

18. I have more questions regarding California's firearms laws.

This link will take you to the Frequently Asked Questions section for the State of California regarding firearms laws.

19. What is the official CCW License?

When you are issued your CCW License, you will receive a plastic card and a paper license (FB4501).  The State of California Department of Justice recognizes the FD4501 as the actual CCW License.  The plastic CCW card is designed to fit in a wallet but however, is NOT an official CCW License.

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Private Sewer Lateral FAQs

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1. What is a private sewer lateral?

Laterals, also known as building sanitary sewers, are the sewer pipes that carry wastewater from toilets, sinks and drains and connect from the house or building to the City’s public sewer pipelines. They are typically made of 4” diameter clay or plastic pipe. On private properties the sewer lines from the exterior of the building to the main public sewer line, including the connection to the city main, are the responsibility of the property owner. 

2. Who is affected by this program?

All private property owners - residential, commercial, and industrial - within the city limits of Morgan Hill and connects to the city sewer main line. This ordinance applies to all properties that are more than 15 years old. If the property is a new construction that is 15 years or less of age, this inspection is not required. The property may complete an Exemption Form to provide to the Buyer during the real estate transaction. 

3. What are the responsibilities of private property owners?

1. Maintain a fully functional private lateral sewer system
2. Prior to the sale of a property, find and hire a Qualified Contractor, to complete a CCTV  video inspection of the sewer lateral
3. Submit the passing inspection report and request a dropbox link to upload the CCTV footage to PSL.WC@morganhill.ca.gov (only passing inspection reports should be submitted)
4. The passing report and video will be verified by City teammates for completeness and any discrepancies
5. Once verified by City teammates, a certificate of compliance will be issued within five business days
6. If the inspection does not pass, the damages will need to be repaired and a new inspection that passes will have to be performed by the Qualified Contractor 

4. Where do I start?

1. Choose a Qualified Contractor to perform the inspection. We recommend calling and receiving a few quotes. 

2. Have the Qualified Contractor complete the inspection at the property and completely fill out the Utility Inspection Report Form (PDF).

3. If the inspection passed, email the report to PSL.WC@morganhill.ca.gov and request a personalized Dropbox link to submit the passing CCTV footage.

4. After verification, you will receive a Certificate of Compliance. The certificate is valid for ten (10) years.

5. Keep this certificate for any future real estate transactions and provide to the new property owner upon sale. 

5. What does the inspection consist of?

In compliance with this ordinance, a Qualified Contractor must perform a closed-circuit TV (CCTV) inspection of the private sewer lateral, typically from the clean-out closest to the building to the connection to the sewer main in the street. The Qualified Contactor will complete the Utility Inspection Report Form that must be filed with the City. The Qualified Contractor will inform the property owner if the inspection passed or failed and if any repairs need to be made to the sewer lines. 

6. What if repairs need to be made?

If the initial inspection fails, all repairs must be completed to obtain a Certificate of Compliance. On the Utility Inspection Report Form the Qualified Contractor will note what repairs need to be completed by any licensed plumbing contractor with a City of Morgan Hill business license in order to pass a future inspection. A second inspection will need to take place after the repairs are completed to pass the inspection for the property. If the seller of the property negotiates with the buyer, a Transfer of Responsibility to Repair Form may be completed.

7. Does a Qualified Contractor have to perform the repairs/replacement?

No. If repairs are necessary, they can be conducted by any licensed plumbing contractor with a City of Morgan Hill business license. The NASSCO certified licensed contractor is only necessary for the inspection (and re-inspection), but not required for any needed repairs. A Qualified Contractor with NASSCO certification will be required to conduct the final inspection after any repairs are made.

8. What if this delays the sale of the property?

To mitigate any property transfer delays the two participating parties may choose to complete the Transfer of Responsibility Form, allowing for the buyer to take responsibility for all repairs that may need to be completed on the private sewer lateral in order to pass inspection. The new property owner will be allotted 180 days to complete the repairs. Buyers who do not complete the improvements as required will be subject to penalties and could have their water service terminated. 

9. What is a private sanitary sewer collection system?

This is a combination of multiple residences on a common interest development, for example apartment complexes or office buildings, where multiple lateral lines from the exterior of the building(s) combine to a private main sewer line that connects to the main public sewer line, including the connection. Townhome, condominium, apartment complex, and duplexes may be either PSSCS or PSL depending on the connection between the building and the city sewer main. Contact the City if clarification is needed for the property. 

10. Why do I need a Certificate of Compliance?

A Certificate of Compliance is needed in the City of Morgan Hill to begin new water services.