Police Service Complaints

Letter from the Chief of Police
Service complaints are important. Police Officers today are an unmistakable symbol, not only of the law, but of the community they serve. Because of this, they are held to a higher standard of conduct by citizens and the Police Department.

Police Officers are confronted with resolving complex social problems on a daily basis. Most of the time, they do an excellent job. However, there are times when the actions of the Officer or the policies of the Police Department do not match the expectations of the community. When this occurs, we need to step back and take a look at the circumstances to ensure that the Police Department responded in a lawful and ethical manner. By bringing service complaints to our attention, you help us identify problems within we may improve. This is your right and responsibility.

The Morgan Hill Police Department will professionally and objectively investigate all citizen complaints as expeditiously as possible. This is the only way to arrive at all the facts which will quickly resolve misunderstandings, clear the Officer's name or substantiate the citizen's complaint so that corrective action can be taken.

Shane Palsgrove
Chief of Police