Support Services

The Support Services Division provides vital services to both police officers and the public:

  • Communications Center
  • Police Records
  • Property & Evidence
  • Police Cadets


The Communications Center is staffed with Public Safety Dispatchers that work around the clock to answer 911 calls. Communications staff in the center also dispatch Police Officers and Public Works Personnel during non-business hours. Fire and Paramedic requests are transferred directly to the California Department of Forestry and Fire Protection (CAL FIRE), with whom the city contracts for services. Public Safety Dispatchers answer an average of 9,000 9-1-1 calls and 74,000 other emergency and business lines per year, in addition to documenting minor incident reports via phone.

Police Records
The Records Unit processes thousands of cases generated by police officers per year. Many of these cases are submitted to the Office of the District Attorney for review and filing of criminal charges. Records Unit staff also greet community members at the counter and help them by processing day to day requests, such as the release of impounded vehicles, citation sign-offs, and assisting them with paperwork

Property & Evidence
The Property / Evidence Technician is responsible for tracking and processing the large volume of evidence collected by Police Officers. Any lost/found property is also stored in Property / Evidence.

Police Cadets
Police Service Cadets are students interested in a Law Enforcement career. Cadets generally work with Records. The Cadets are responsible for greeting and assisting citizens coming to the Police Department front counter, pre-booking those people cite/released in the field, filing, data entry, and have various general duties throughout the Police Department as needed.

Cadets also perform Live Scan Fingerprinting for the public.

File a Police Report Online

Morgan Hill's Community Online Reporting System allows our citizens to file a police report about something that has happened within city limits, from the comfort of their own home, twenty-four hours a day, and receive a copy of that report via email at no cost.